Professional Summary

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Managing Staff Product Designer
Compass | present

Team management, user research, journey mapping, and mentoring on user-centered design best practices to meet company and stakeholder OKRs.

Service Design Lead
Brilliant Experience | 2019-2021

Service design strategy, user research and synthesis, UX design recommendations, & information architecture for clients including Google, FINRA, AARP, & more.

UX & Content Strategy Consultant
2016-present

Design research, user testing, synthesis, & user experience recommendations for the following clients: World Bank (EightShapes), NetApp (EightShapes), Network for Good (FRL), Bloomberg Philanthropies (FRL), Highmark BCBS.

Senior Strategist
North & Main | 2018-2019

Strategic planning, content strategy, design research, & copywriting. Clients included the US Holocaust Memorial Museum, USA for UNHCR, KIND, AALU, & Ampersand Art Supply.

Senior Manager, Experience Design
Universal Service | 2016-2018

Worked with stakeholders across the company to create human-centered experiences for users, including 10 product designs & two major site overhauls. Led a cross-functional team of UX designers & researchers to support the Rural Health Care, Lifeline, and Schools & Libraries initiatives.

Senior Manager, UX & Content Strategy
ICF International / Ironworks Consulting | 2011-2016

Worked directly with clients to provide UX, content strategy, design, & information architecture recommendations. Clients included: Highmark BCBS, Anthem BCBS, Freddie Mac, CDC/National Diabetes Education Program, Stantec, Johnson Controls, Evolent Health, & more.

Senior Solutions Analyst, eCommerce User Experience
Marriott International | 2009-2011

Partnered with designers, IAs, developers, and team members across the company to determine the feasibility and implementation of online marketing campaigns.