Helping teams make sense of complex products and systems

Complex systems are built by organizations, but they’re used by people.

I work early in the process to shape the structure and language behind the interface so those systems are easier to understand and use.

About Me

The high points

  • Clarifying complex products through structure, language, and systems

  • Working early in the process, shaping foundations before the interface

  • Strategy and design leadership across healthcare, finance, government, and real estate

  • Equally comfortable leading strategy and working hands-on to shape the details

  • Thoughtful collaboration that makes complexity feel manageable

 

Areas of expertise

  • Experience Strategy

  • Information Architecture

  • Content Strategy

  • Service Design

  • Facilitated Discovery

Companies

I’ve been fortunate to work with organizations that care deeply about the experiences they create. Many of them have shaped how I think about good digital work — and in some cases, how I think about the world.

 

  • AARP

  • Anthem BCBS

  • Campaign for Tobacco-Free Kids

  • Centers for Disease Control & Prevention

  • Compass

  • Freddie Mac

  • Google

  • Highmark BCBS

  • Marriott International

  • Network for Good

  • US Holocaust Museum & Memorial

  • USA for UNHCR

  • World Bank

  • Zillow