Helping teams make sense of complex products and systems

Complex systems are built by organizations, but they’re used by people.

I shape the structure, strategy, and language behind the interface so those systems are easier to understand and use.

About Me

The high points

  • Making complex systems understandable through structure, language, and shared understanding

  • Working early in the process, when the problem is still ambiguous and the work is still taking shape

  • Bridging research, strategy, and delivery so ideas hold together as products evolve

  • Leading cross-functional experience strategy across healthcare, finance, government, real estate, and non-profit

  • Creating clarity that helps teams align, decide, and move forward

 

Areas of expertise

  • Experience Strategy

  • Information Architecture

  • Content Strategy

  • Service Design

  • Facilitated Discovery

Companies

I’ve been fortunate to work with organizations that care deeply about the experiences they create. Many of them have shaped how I think about good digital work — and in some cases, how I think about the world.

 

  • AARP

  • Anthem BCBS

  • Campaign for Tobacco-Free Kids

  • Centers for Disease Control & Prevention

  • Compass

  • Freddie Mac

  • Google

  • Highmark BCBS

  • Marriott International

  • Network for Good

  • US Holocaust Museum & Memorial

  • USA for UNHCR

  • World Bank

  • Zillow