Users = People

Seems pretty obvious, right? Yet, it’s easy to fall into the trap of seeing users as nameless, faceless entities. Users aren’t buildings, companies, or stock symbols. They’re people with specific needs, motivations, & passions.

I create people-centered interfaces, designs, & content strategies.

About Me

The high points

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  • Over 15 years of direct, client-facing UX & content experience

  • In-house, consulting, agency, & freelance roles

  • Built and mentored multiple UX teams & one content strategy area of practice

  • Storyteller at Enterprise Experience 2019 San Francisco

  • Award of Distinction from the Center for Plain Language

  • Pilates student, NYT crossword nerd, coffee snob, Prince devotee

Areas of expertise

  • Human-Centered Design

  • UX Strategy

  • Team Management & Leadership

  • Content Strategy

  • Workshop Creation & Facilitation

  • Playing Well with Others

Select Case Studies

 

How do you create consistency across 60+ different systems?

Design System

How do you design for a complex, content-centered process?

Information Architecture & Design

How do you tell stories that drive action?

Research, Design, & Copywriting

How do you grow, nurture, & provide process to a team?

UX Process & Career Matrix

Clients

Many of the companies I’ve worked with have taught me how to be a better practitioner — and in some cases, a better human.

 

  • AARP

  • Centers for Disease Control & Prevention

  • Compass

  • Freddie Mac

  • Google

  • Highmark BlueCross BlueShield

  • Marriott International

  • Network for Good

  • US Holocaust Museum & Memorial

  • USA for UNHCR

  • World Bank